We carried out a review of the data available to us about Springcare Recruitment Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springcare Recruitment Ltd, you can give feedback on this service.
Suit 11, 56 Longbridge Road, Barking IG11 8RT is a domiciliary care agency providing personal care to adults in their own homes. At the time of this inspection, the service was providing personal care to five people.
People’s experience of using this service and what we found
People and their relatives were satisfied with the care provided by Suit 11, 56 Longbridge Road, Barking IG11 8RT. People were involved in making decisions about their care.
People told us they felt safe and comfortable in the company of the staff who knew them well and were kind and caring. Staff knew people they were supporting including their preferences, which ensured personalised care was delivered.
Assessments were carried out of people’s needs prior to the provision of care to determine if their needs could be met at the service. People were able to choose what they ate. Staff supported people to access health care professionals.
Care plans were in place for people, which set out how to meet their needs in a person-centred way.
People were supported by regular staff who were safely recruited and who had the relevant training and qualifications to safely support them. There were sufficient staff to meet people’s needs and ensure no care calls were missed.
Staff understood how to protect and safeguard people from the risk of abuse. Risks to people were assessed and mitigated, which reduced the risk of harm.
Where people required support with their personal care, health, dietary needs and with their medicines, this was carried out safely. Staff were provided with personal protective equipment (PPE) to protect people from the risks of cross infection.
Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective. Quality monitoring systems allowed for the effective monitoring of the service by the provider.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 January 2019 and this is the first inspection.
Why we inspected
This service had not previously been inspected and we wanted to check that people were receiving safe care and support.
Follow up
We will continue to monitor information we receive about the service. until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.