Cherry Blossom Also known as 1-6368461509

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People’s rights were promoted and respected by staff who understood the importance of providing person centred care. Independence and choices were promoted, and people were involved in planning their care and support.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were supported to make choices which were respected by staff, this was confirmed by relatives.

Staff spoke with care and compassion about the people they support and demonstrated a shared commitment to providing good care. One staff member said, “It’s important people are happy and enjoy living here, it’s their home.”

During our visit, staff were attentive to people and had clearly developed good relationships with them. We saw people participating in a range of activities such as going out for bubble tea and shopping and enjoying listening to music together. We observed staff promoting people’s independence and offering people a choice of snacks and activities.

People were involved in planning their care and support. Records captured their preferences and needs. This included the time they wished to get up in the morning, how they wanted to be supported by staff and what the person could do for themselves to maintain their independence. Care records reflected people’s protected characteristics such as religious beliefs, gender identification and disability. Staff spoken with could tell us about people’s beliefs and preferences and knew how to best support them. Information which was confidential to the person was kept securely and only accessed by those with authority to do so.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.