We carried out a review of the data available to us about Your Life (Borehamwood) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Your Life (Borehamwood), you can give feedback on this service.
Your Life Borehamwood is a supported living service. It provides personal care to people living in their own homes in an apartment block Goldwyn House. There are some shared facilities, including a lounge, and restaurant.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe living in their own homes within Goldwyn House. Risk assessments had been completed to identify any potential risks to people. Measures were in place to mitigate risks, to help keep people safe. Staff were knowledgeable about how to help keep people safe and had received regular safeguarding training. People and their families told us they had been involved in the assessment process.
People were positive about their living arrangements and the support they received from staff at Your Life Borehamwood. One person told us, “I am very pleased to be living here and have everything I need." Another person told us "The staff are very good, kind and caring. They are a small team so I know them and they know me."
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff told us, and we saw evidence of a robust recruitment process. This included completion of all relevant pre-employment checks. There were enough suitably qualified and skilled staff available to support people at their chosen times.
Staff had received training in the safe administration of medicines. Competency checks were in place to help ensure continued good practice. Regular audits were completed by the registered manager.
People told us they were confident that if they had any concerns, they would feel comfortable to speak to the registered manager who they said was approachable.
The registered manager was supported by an area manager and a range of quality assurance audits were completed on a regular basis. The management team were receptive to feedback, and were committed to making improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 26 February 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as a newly registered service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.