Melton Mencap

Updated 25 June 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We planned this inspection to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of two inspectors.

Service and service type

Melton Mencap is a Domiciliary Care Agency providing care and support to people in their own home’s. It provides personal care to people living in their own houses and flats. It provides a service to people with a learning disabilities or autistic spectrum disorder.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection visit because it is small, and the manager is often out of the office supporting staff. We needed to be sure that they would be in. We carried out the inspection visit on14 May 2019.

What we did

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR as part of the planning process for this inspection, as well as other information we held about the service, including previous reports and statutory notifications sent to the Care Quality Commission (CQC) by the provider. Notifications are information on important events that happen in the service that the provider must let us know about.

During our inspection visit we spoke with the person who used the service and to one relative. We spoke with one member of the care staff, the registered manager and the deputy manager. We looked at care records as well as other records relating to the management of the service.

Updated 25 June 2019

About the service:

Melton Mencap is a domiciliary care agency. At the time of the inspection they were providing personal care to one person living in their own home.

People’s experience of using this service:

The person and their relative felt they were supported in a safe way by staff. Staff knew how to keep people safe. Risks associated with providing care were assessed and managed correctly. Recruitment procedures were safe. The person was supported to follow a healthy diet and lifestyle. Staff sought support from healthcare professionals when required. Staff were appropriately inducted, trained and supported to do their jobs. The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Care and support was provided by caring and compassionate staff who knew the person well. Care plans were individualized and gave staff the information to provide care and support in the way the person preferred. The person, their relatives and staff had the opportunity to make suggestions to improve the service. The person and their relative felt the service was managed well, and that staff and the registered manager were approachable. Staff felt supported in their role. The service strived to continually learn and improve. The quality of service provision was monitored and changes were made where required. Staff worked effectively with other agencies

Rating at last inspection:

At the last inspection we rated this service Good (report published on 25 July 2016).Why we inspected: This was a scheduled inspection.

Follow up:

We will continue to review information we receive about the service until the next scheduled inspection. If we receive any information of concern, we may inspect sooner than scheduled. For more details, please see the full report which is on the CQC website at www.cqc.org.uk