Archived: St Michaels Home Care

St Michaels Home Care is a domiciliary care service providing personal care to older people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection 12 people received support from St Michaels Home Care, however only seven of them received support with personal care.

People’s experience of using this service and what we found

People received support from staff who knew them well and were kind and caring. People’s care and support needs were assessed and reviewed. People received care that was person-centred and reflected their needs and choices.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. There were enough staff working to provide the support people needed. Recruitment procedures ensured only suitable staff worked at the service.

Risk assessments provided guidance for staff about individual and environmental risks. Systems were in place to ensure people received their medicines safely, when they needed them.

Staff received training that enabled them to provide the care and support that people needed. Staff received regular supervision and support from the registered manager. They felt supported by their colleagues. People's health needs were met, they were supported to have access to healthcare services when they needed them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had good oversight of the service. They were able to tell us about people and their needs and were working to continually develop and improve the service. There was an audit system which helped the provider identify areas which needed to be improved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 06 February 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time the service had been registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.