Archived: Ashview Nursing Home

Updated 11 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Ashview Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager who had applied to be registered with the Care Quality Commission. This means the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider completed a provider information return as part of this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account and made the judgements in this report. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority

We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and received feedback from four relatives about their experience of the care provided. We spoke with six members of staff including the chief operating officer, manager, care workers and the housekeeper. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment.

After the inspection

We continued to seek clarification from the provider to validate evidence found. A variety of records relating to the management of the service, including policies and procedures were reviewed. We received feedback from two professionals who visit the service.

Updated 11 June 2021

About the service

Ashview Nursing Home is a residential care home providing personal and nursing care to 24 people aged 65 and over at the time of the inspection. Ashview Nursing Home accommodates up to 32 people in one adapted building.

People’s experience of using this service and what we found

People told us they were very happy with the care they received, and they enjoyed living at Ashview Nursing Home. Relatives were extremely positive about their experience and how the staff supported their family members. People felt the whole staff team were kind and respectful. We were told the service was exceptionally well run. The manager was approachable and listened to people. When issues arose, they were dealt with and learning from them was shared to help ensure there were no reoccurrences.

Feedback from people, relatives, staff and professionals was sought and this was used to develop the service further. The provider had implemented innovative ways to help ensure people were put first.

There were effective systems in place that not only ensured the home was running well but also improved the lives of the people they supported. Actions were developed as part of the ongoing quality monitoring and these were addressed to improve all areas of the service.

People’s safety was promoted, this included during the Covid-19 pandemic, individual risks and management of medicines. Staff were available and trained to ensure people’s needs were met. Staff felt they were well supported and enjoyed working at the home.

People were given choice and treated with dignity. We were told they enjoyed the food and the activities provided. There were events and competitions organised and people were able to contribute to local charities. Care was given in a person-centred way and people felt involved in the planning of their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11/3/2019 and this is the first inspection.

The last rating for the service under the previous provider was Good, published on 1/11/2017.

Why we inspected

This inspection was carried out to check whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.