Background to this inspection
Updated
3 April 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the registration. We sought feedback from the local authority and professionals who work with the service. We used all of this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
During the inspection
We spoke with one person out of 18 people who used the service and one relative about their experience of the care provided. We spoke with four members of staff including the office staff and two registered managers from other services who were supporting the inspection.
We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We continued to seek clarification from the registered manager to validate evidence found. We looked at training data and quality assurance records. We spoke with two people who used the service about their experience of the care provided. We also received feedback from three members of staff and we spoke with a professional who regularly visited the people using the service.
Updated
3 April 2020
About the service
Platinum Care Solutions is a domiciliary care agency providing personal care to 18 people aged 65 and over at the time of the inspection. The service was provided to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by trained staff who had been recruited safely. Staff knew how to keep people safe, identify abuse and report any safeguarding concerns. Staff were kind and caring towards the people they were supporting.
Risks to people were identified, assessed, managed and monitored in a timely way. All risk assessments were included in care plans that were person-centred. These were subject to regular reviews to ensure any change in needs was addressed.
People were supported with the preparation of food, drink and medicines when they were required. People were supported to follow interests and staff knew people’s preferences and hobbies.
Staff were responsive to people’s needs and people had the opportunity to be involved in their care planning as well as provide feedback about the service. People were encouraged to be independent and were supported by staff who respected their privacy, dignity and equality.
Staff had regular meetings and supervisions where they could address any concerns or suggest ways for the service to improve. The staff and the registered manager were aware of their roles and responsibilities. Regular quality assurance audits were in place to ensure any issues were identified quickly, addressed and preventative measures put in place.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update)
This service was registered with us on 15/02/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.