The Care Quality Commission
  • Doctor
  • GP practice

The Surgery

Overall: Good read more about inspection ratings

28 Holes Lane, Woolston, Warrington, Cheshire, WA1 4NE (01925) 599855

Provided and run by:
Holes Lane Medical Limited

All Inspections

During an assessment under our new approach

We carried out an announced assessment of one quality statement, equity of access, under the key question responsive at The Surgery (Holes Lane Surgery) on the 12 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know staff are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. The assessment of the quality statement equity of access includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. At this assessment we found: People can access services when they need to, without physical or digital barriers, including out of normal hours and in an emergency. People are given support to overcome barriers to ensure equal access. Although the provider had made improvements and more recent patient feedback from other sources indicated satisfaction had improved, data from the GP national patient survey indicated low satisfaction levels. The practice understood the challenges to patient access and responded to patient needs.

26/02/2020

During a routine inspection

We carried out an announced comprehensive inspection at The Surgery on 26 February 2020 as part of our inspection programme. The practice is also known as Holes Lane Surgery and there is a branch practice called Manchester Road Branch.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We received eight CQC feedback cards given to patients before and during the inspection. Comments made by patients were positive about the services provided and the practice staff.

We have rated this practice as good overall. We have rated all population groups as good.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Work with other health and social care professionals to regularly discuss safeguarding concerns for patients identified as being at risk.
  • Review the emergency medicines held and ensure an appropriate risk assessment has been carried out if required.
  • Work towards proactively identifying patients who are carers to provide appropriate information, support and care.
  • Display information about the complaints procedure clearly at both practices.
  • Regularly assess and review risks regarding premises, security, health and safety for both sites.
  • Continue to work towards engaging patients to join a patient participation group.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care