We carried out a review of the data available to us about Empowering U (Telford & Shropshire) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Empowering U (Telford & Shropshire), you can give feedback on this service.
EmpoweringU provided personal care and support to 16 people living in their own homes at the time of the inspection. Some people received 24-hour support for 7 days a week. These packages were supported by dedicated teams of support staff.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were very satisfied with the service provided by the agency and received safe and effective care and support to meet their individual needs.
People were protected from harm by staff who were confident to recognise, and report abuse, and processes were in place to support staff to share concerns. Senior staff worked effectively and professionally with external professionals to ensure people were safeguarded.
People received their medicines safely and risks to people’s health and wellbeing were continually identified and reviewed. Risks were proactively managed.
People received consistent support from a staff team who were well trained to meet their individual needs and who provided a responsive service as people’s needs changed.
Staff were safely recruited to ensure they were appropriate, and a good match, to support people who used the service. Staff were well supported by managers and colleagues to deliver good care.
People’s needs were assessed and documented, and care plans were detailed so staff could deliver effective support based upon individual needs. People’s individual cultural, social and dietary needs were assessed and supported effectively and in line with their own preferences.
Staff worked with health and social care professionals proactively to ensure consistency and ensure people received appropriate and safe support.
Staff were caring and respectful, promoting people’s privacy, dignity and encouraging their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff sought people’s consent before supporting them and decisions about people’s care and treatment were made in line with law and guidance.
People knew how to raise a concern and always felt listened to. Information could be made available in different formats to make it accessible.
People, relatives and social care professionals felt the service was very well managed. People who used the service had regular contact with the manager and staff had regular opportunities to share their views about the service.
Systems and processes were in place to enable the provider, and the manager, to monitor the quality and effectiveness of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This was a planned inspection.
Rating at last inspection
This was the first inspection for this agency since registering with CQC in March 2019.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.