Healthvision UK Ltd - North Kensington

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff told us they cared about the people they supported and provided personalised care based on people’s individual needs. The provider and management cared about staff’s wellbeing and continually endeavoured to provide a positive work culture. A staff liaison officer was being introduced to act as a conduit between care staff and management. Staff sickness and turnover was low.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

The management and office staff teams regularly contacted care workers to provide support, which helped enable them to provide people with the service that they needed. Staff welfare checks were carried out as part of supervisions and there were regular staff meetings, where issues that arose and other information could be discussed. Office staff confirmed that they also had regular meetings, support and supervision. From the records we looked at we determined that, given the size of the service, the staff sickness and turnover rate was very low.

All the staff feedback confirmed that care staff always strived to provide the best quality of personalised care possible. Most staff we spoke to told us that other staff and the management cared about their wellbeing and consistently provided good support. A member of staff told us the best thing about working for the service was, “Support from the management and staff during office hours and from out of hours team.” Another person said, “I feel supported everyday.” And a third member of staff told us, “I get on with the people I work with and I feel I have a lot of support.” A few staff told us that they would like their rotas to be reviewed in order to have a better work/home life balance. Some staff said they needed more travel time between calls, whilst others said they would benefit from less ‘down-time’ between calls, as the spread of their workload often resulted in very long days. The provider told us they were introducing the role of a Liaison Officer to act as a conduit between care staff and management. They said this would help provide care staff with additional opportunities to discuss and resolve any work-related grievances they may have. The provider also described some of the ways that they endeavoured to promote staff morale and express gratitude for staff’s dedication and commitment. These included staff meetings, as well as a picnic and Christmas party.