• Care Home
  • Care home

Abbendon Nursing Home

Overall: Good read more about inspection ratings

45 Scarisbrick New Road, Southport, Merseyside, PR8 6PE (01704) 538663

Provided and run by:
Abbendon Healthcare Ltd

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 29 February 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 2 inspectors.

Service and service type

Abbendon Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Abbendon Nursing Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The first day of the inspection was unannounced and the second day was announced.

What we did before the inspection

Prior to the inspection we reviewed information we held about the service over the last year. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from local commissioners and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 7 family members about their experience of the care provided. We spoke with 2 care staff, a registered nurse, the registered manager and the provider.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We assessed a range of records including 4 people’s care records, 4 people’s medication administration records, 4 staff files and a variety of records relating to the management and governance of the service.

Overall inspection

Good

Updated 29 February 2024

About the service

Abbendon Nursing Home is a care home providing personal and nursing care for up to 24 people across 3 floors. The service provides support to older people, some who are living with dementia. At the time of our inspection there were 20 people using the service.

People’s experience of using this service and what we found

There was a calm and relaxed atmosphere throughout the home. People were happy and told us they felt safe living at Abbendon Nursing Home. Family members were positive about the care their relatives received. Medicines were safely managed, and people had access to external health care services.

Staffing levels were appropriate, and staff were recruited safely. Staff were up to date with training and were observed treating people with kindness and respect.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received compassionate care from the staff, people and family members (where required) were involved in the care planning process.

People received the support they required to maintain a balanced diet. Positive comments were made by people and their family members about the food.

A variety of activities took place in the home and people were encouraged to maintain relationships. Family members told us they visited often.

A complaints process was in place and was displayed in the home. The registered manager was pro-active in speaking with people in order to discuss concerns at the earliest possibility.

This service was well led and staff felt well supported by the registered manager. Feedback from people and their family members about all aspects of the service was overwhelmingly positive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17 April 2019 and this was the first inspection. The last rating for the service under the previous provider was good, published on 9 June 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.