Archived: Abbotts Wood ECH

Abbots Wood is an Extra Care housing scheme where people using the service lived in a large gated community on the outskirts of Chester City. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe using the service and were protected from abuse and the risk of abuse. Procedures were in place for the safe management of medicines and people received them on time as agreed in their care plans. Safe recruitment practices were followed. Infection control practices were followed to minimise the risk of the spread of infection and regular safety checks were carried out.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems were in place to monitor the quality of the service that people received. People's needs and choices were assessed prior to them using the service. People received care and support from experienced staff who received training and supported for their role. People were supported to have a nutritious and balanced diet of their choice. Peoples healthcare needs were met by staff and staff worked closely with healthcare professionals.

People and their family members felt the service met their needs and positive relationships had been formed with the staff delivering care and support.

People and their family members had access to information about how to make a complaint about the service.

Systems were in place to monitor the quality of the service that people received. The registered manager sought information and guidance from other agencies to continually develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 10/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection, Abbots Wood Extra Care Housing Scheme was registered with us on 10/10/2018 and this is the first inspection.