We carried out a review of the data available to us about Cherish UK Ltd Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Cherish UK Ltd Supported Living, you can give feedback on this service.
Duva Mews provides care and support to people in their own homes in the Wigan, Leigh and Golborne areas. The service supported people with learning disabilities, physical disabilities, autism and/or mental health needs. During this inspection 21 people were receiving support with personal care.
People using the service lived in a ‘supported living’ setting either in their own flats, one bedroom houses within an apartment block or houses within the local community. They received support from staff over a varied number of agreed hours and had access to support 24 hours a day. A separate staff office was located within the apartment block.
People’s experience of using this service and what we found
Everyone involved in the running of the service exuded passion for delivering care that was person-centred and gave people a meaningful life. Staff went above and beyond to provide people with positive outcomes and experiences. People were consistently placed at the heart of the service.
People’s lives had greatly improved due to the consistent support they received from staff. Achieving desired outcomes, supporting people to learn new skills and live more independently and providing truly individualised care and support was central to care planning and delivery.
It was evident the values held by staff had been cascaded down from the provider and registered manager who showed great passion for making a difference to people’s lives. There was a strong emphasis placed on empowering people and involving them in the running of the service. The registered manager had been highly praised by professionals for their person-centred care, collaborative working and the impact this had on people’s health and well-being.
Staff spoke highly of the support, encouragement, knowledge and passion of the registered manager and told us how proud they were of the achievements people had made with their support. They spoke about people and their role with fondness and genuine commitment.
People told us they felt safe with the staff who supported them. Staff knew how to recognise abuse and were confident reporting safeguarding concerns. Risks to people had been identified and plans were in place to manage these. There were enough staff on duty with the right skills, knowledge and experience to meet people’s needs.
The service applied the principles and values of Registering the Right to support (RRS) and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected these principles. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s needs had been holistically assessed and guidance was in place for staff to follow to ensure they delivered effective care and support. Staff received a detailed induction and on-going practical training to ensure they maintained the right skills to provide effective care and support. Staff spoke highly of the training and support they received.
People were supported to live healthier lives. They were supported to access health care appointments and staff helped them follow any guidance given by health and social care professionals in relation to their and well-being.
People and family members spoke highly of staff and how kind and caring they were. Staff took time to chat and get to know them and it was evident positive relationships had been developed. People were treated with dignity and respect and staff understood the importance of keeping information private.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection since the service was registered with CQC on 15 March 2019.
Why we inspected
This was a planned inspection based on the inspection schedule for newly registered services.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.