Background to this inspection
Updated
28 June 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
Registered manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection there was not a registered manager in post as they had recently resigned and CQC had been notified of this. There was an acting manager in place who had worked at the service for a number of years and the management team were in the process of interviewing candidates to fill the registered manager post.
Notice of inspection
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people to speak with us.
What we did before the inspection
We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
During the inspection we looked at all five people’s care plans as well as medicine records and staff recruitment records. We spoke with the acting manager, deputy support worker, three care workers and two people who used the service. The Expert by Experience spoke with three relatives.
Updated
28 June 2022
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
About the service
Yad Voezer Supported Living provides personal care and support to people with a learning disability or a mental health condition in their own home. At the time of our inspection the service was providing 24 hour supported living services to five people.
People's experience of using this service and what we found
Right support
People received support to develop, flourish and pursue their own interests.
People received support with their medicines safely and in the way they preferred.
People were supported to have maximum choice and control over their lives.
The staff team provided person-centred care which was stimulating and followed people's preferences.
Staff enabled people to access and follow up specialist health and social care support in a timely manner.
Right care
People were protected from abuse and avoidable harm.
People were supported to communicate in the way they preferred. Staff were provided with the training to support people in this area.
People's care and support plans were detailed and regularly reviewed and updated. This ensured people received the right care that was responsive to their changing needs. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice.
Risks associated to people's care and choices were set out in their care records and regularly reviewed. The staff team provided kind, compassionate and effective care and support.
Right culture
The companies' ethos, values, attitudes and behaviours were followed by staff in supporting people to be empowered and lead fulfilled lives.
People received good quality care, support and treatment from staff that sufficiently trained and supported in their roles.
People and those important to them were involved in planning and reviewing their care.
The acting manager promoted an open and welcoming culture. People using the service, relatives and staff felt valued and supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us 27 September 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow-up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.