20 September 2022
During an inspection looking at part of the service
Unite Care Ltd is a domiciliary care agency providing personal care to people living in their own home. At the time of our inspection the service provided support to nine people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of harm and abuse. There were effective systems and processes in place to minimise risks. Care workers had been recruited safely and they knew how to identify and report concerns. Risks in relation to providing support to people were assessed and plans to manage such risks were developed together with people who used the service. Medicines were managed safely. The service had processes to analyse trends and patterns of accidents and incidents to minimise the risk of such events happening again. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were involved in their care and the service had developed person centred care plans to manage and meet their care needs. People’s communication needs were assessed, and systems were in place to meet them. Concerns and complaints were listened to and actions were taken to learn from complaints and make improvements.
The service had a robust and effective quality assurance monitoring system to make ongoing improvements to the care people received. People told us that there was a very positive caring culture by care workers and the service. One relative told us, “The staff really go above and beyond and created a bond with my relative, they became part of our family.”
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update - The last rating for this service was requires improvement (published 9 July 2021)
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service and to assess if the service had made improvements since our last inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.