9 July 2013
During a routine inspection
The registered manager told us there was a mixture of deaf and hearing staff.
We were told by staff appropriate procedure to take if consent was refused. They said 'I always ask permission and explain things to X, I wont push X (clients), when they say no that's it'.
There was a support needs plan that was comprehensive and up to date and listed the client's activities of daily living. A health action plan was seen that was client friendly and used pictorial aids and listed needs for example, annual check ups, things that make me happy, smoking advice and nutrition.
With the assistance of a sign language interpreter we spoke with one person who told us 'I feel safe and supported the staff treat me with a lot of respect they help and they listen to me'.
The staff we spoke with told us they were happy, they said, 'I have no problems this is the best manager I have ever had'
The manager told us they visited clients' homes to undertake audits on the quality of service and reviews of care. The manager agreed it would be beneficial to document audits undertaken on the quality of service clients received.