Background to this inspection
Updated
21 May 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of two inspectors.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced.
We gave the service 24 hours’ notice of the inspection. This was because the service is small and people are often out and we wanted to be sure there would be people at home to speak with us.
What we did before the inspection
We reviewed information we held about the service and the provider, such as notifications. A notification is information about important events which the provider is required to send us.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with two people who used the service and two relatives about their experience of the care provided. We spoke with the registered manager, senior care worker and care workers.
We reviewed a range of records. This included two people’s care records. A variety of records relating to the management of the service, including policies and procedures were also reviewed.
Updated
21 May 2021
About the service
Richmond Village Wood Norton domiciliary care agency provides personal care and support to people within their own homes within Richmond Village Wood Norton. It provides a service to older people, people living with dementia and younger adults. At the time of our inspection there were three people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care and support from staff who were trained and understood how to promote people’s safety. Risks to people were identified and well managed.
The provider followed safe recruitment processes when employing new staff.
Safe practices were followed to reduce the risk of infection. Staff wore personal protective equipment (PPE) in line with current guidance. The registered manager reviewed any accidents and incidents ensuring any lessons learnt were acted on and shared with the staff team.
People’s needs were assessed and care was delivered in a timely way.
People were cared for by staff who were passionate and caring. Staff treated people in a dignified and respectful way.
People’s care plans were detailed and identified individuals’ preferences so staff could deliver care in the way they preferred.
People were supported to maintain their health and had access to professional medical advice.
The registered manager undertook regular checks to make sure people received good quality care.
People had access to information on how to raise any concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22/03/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.