About the service Victoria Lodge is a residential care home providing regulated activity of accommodation for persons who require nursing or personal care personal to maximum of 63 people. The service provides support to older people some of which have dementia. At the time of our inspection there were 61 people using the service.
People’s experience of using this service and what we found
Systems and processes for safeguarding and whistleblowing were in place and understood by staff. People had risk assessments in place and told us they felt safe in the service. We found sufficient staff on duty to meet the needs and preferences of people. People’s medicines were safely managed and administered correctly. Current government guidance for infection control was being followed.
There were clear roles, and these were understood by staff and management. There was oversight of care and support in place for people to express their views and be involved in the care they received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 25 June 2019).
Why we inspected
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We received concerns in relation to use of manual handling, falls management and personal protective equipment use. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained Good based on the findings of this inspection.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe and Well-led sections of this report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Victoria Lodge on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.