We carried out a review of the data available to us about StanleySmith Case Management Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about StanleySmith Case Management Ltd, you can give feedback on this service.
StanleySmith Case Management is a specialist agency which provides case management support to children and adults who have sustained complex life changing injuries such as an acquired brain injury, spinal injury or cerebral palsy. StanleySmith Case Management provide the regulated activity of personal care and treatment of disease, disorder or injury for to up to eleven people. At the time of our inspection there were 11 people receiving the regulated activity.
People’s experience of using this service and what we found
People received a truly bespoke person-centred care from a well-led service. People and their relatives spoke extremely highly of the service they received and felt it focused on the support they required to live as independently as possible and maximise their quality of life. People and their relatives told us they were treated with kindness and respect by staff.
The provider’s demonstrated a commitment to continuous learning and improving care to achieve best outcomes for people. Staff were encouraged to undertake learning opportunities and cascade learning to the team. The provider had established systems to monitor the quality of the service which included developing monitoring tools to monitor progress and measure whether the service was helping people achieve their goals.
Staff were all highly motivated to provide care and support which was kind, compassionate and supportive. Staff clearly reflected the providers ethos of providing an innovative, dynamic, tailored approach for the people they supported.
People's voices were heard, and their views regularly sought. People were fully in control of their care, and this was promoted in everything the service did.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had completed detailed and personalised risk assessments and health and wellbeing plans. The focus was on enabling people to continue to live a fulfilled and active life whilst maintaining their safety.
Recruitment of staff was completed safely and was highly bespoke. Recruitment processes were completed with people and their family’s full involvement. People’s support teams were recruited according to people’s assessed needs.
Staff were provided with training to ensure they had the skills and knowledge needed to care for people. Where people had specific needs, staff received bespoke training from specialist health professionals.
People were protected from the risk of abuse. Staff had completed safeguarding training and understood their roles in protecting people from abuse.
People were supported by staff to take their medicines safely. Staff had access to comprehensive policies and procedures around safe medicine management and were provided with training and support.
People were supported to undertake social and leisure opportunities they enjoyed and were meaningful to them, to live as full a life as possible and prevent social isolation.
The service had an exceptionally positive approach to partnership working. They worked closely with a wide range of specialist clinicians and professionals across the clinical and geographical areas covered. Health professionals were extremely complimentary about the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 27 March 2019, and this is their first inspection.
Why we inspected
We undertook this inspection as the service have not been inspected since registering with the CQC.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.