Veryan Place

The home is set within a residential estate, with public transport links giving access to the local and wider community.

People's experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support

People were supported by a staff team that were committed to providing them with a good quality of life and to lead fulfilling lives.

Personalised support plans gave clear information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible.

People were fully involved in managing personal risks and in taking decisions about how to keep safe. Staff were skilled in recognising signs when people experienced emotional distress and knew how to support people to keep them safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People were supported to understand their rights. People knew how to raise concerns and were confident these would be dealt with properly.

Right Care

People's support plans were personalised, and they were supported to follow their hobbies and interests. Staff ensured people had full access to healthcare services.

Systems were in place to closely monitor incidents and prompt action was taken to mitigate the risk of repeat incidents.

Right culture

A culture of inclusion, diversity and equality was embedded into the service. People were supported to express their individuality. People were supported to develop their skills and independence. Staff supported people to follow their cultural and religious beliefs.

People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff. Staff ensured risks of a closed culture were minimised. People's quality of life was enhanced by the service's culture of transparency, respect, improvement, and inclusivity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 November 2017).

Why we inspected

This was a planned inspection based on the information we held about the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Veryan Place on our website.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Veryan place provides accommodation and personal care for up to 3 people with autism and learning disabilities. At the last inspection in September 2015, the service was rated Good. At this inspection we found that the service remained Good.

At the time of our inspection the provider confirmed they were providing personal care to 3 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care that was safe. Risks were assessed and people were kept safe from avoidable harm. Support plans and strategies were in place to provide safe support around behaviours that may challenge. Safe recruitment practices were in place to ensure suitable staff were employed. There were enough staff to provide care and support to people to meet their specific needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff were supported with supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported and encouraged to maintain good health and nutrition.

People told us they got on well with staff and felt well cared for. We observed positive interactions between staff and people. We saw that staff treated people with respect, kindness and courtesy. People had detailed personalised plans of care in place to enable staff to provide consistent and safe care and support in line with people’s personal preferences.

People knew how to raise a concern or make a complaint and were confident that if they did, the management would respond to them appropriately. The provider had implemented effective systems to manage any complaints that they may receive.

The registered manager was present and visible within the home. People and other professionals told us that they had confidence in the management to provide consistently high quality managerial oversight and leadership to the home.

One relative told us that their relative had been living at Veryan Place for a short time but that they had appeared to have settled in well and were happy. Another relative told us that their family member had only recently moved to Veryan Place and that they were looking forward to them establishing a positive daily routine.

We looked at records which showed that peoples care needs had been fully assessed.

We saw that people's day to day cultural needs were being met and that staff treated people with kindness and respect.

We noted that staff had received regular training, supervision and appraisal which ensured they had the knowledge, skills and support to do their job.