Background to this inspection
Updated
6 May 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission who was also the provider. This means that they are legally responsible for how the service is run and for the quality and safety of the care provided. For this service the provider was also the registered manager.
Notice of inspection
We gave a short notice period of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
The inspection took place on Monday 26 April 2021.
What we did before the inspection
We reviewed information we had received about the service since they were registered. We sought feedback from the local authority who commission the service for some people who use the service and Continuing Health Care (CHC). We used all this information to plan our inspection. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager who is also the provider.
We reviewed a range of records. This included two people's care records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.
After the inspection
We spoke on the telephone with one person who used the service and one relative about their experience of the care provided and with two members of staff. We continued to seek clarification from the provider to validate evidence found.
Updated
6 May 2021
About the service
Classic Resources is a domiciliary care service providing personal care to people in their own homes. Classic Resources also provide an emergency support service for hospital discharges. At the time of our inspection they were supporting two people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe with the staff and the management.
At the time of the inspection no one was receiving support with their medicines. There was a policy in place and staff were trained to administer medicines if this changed in the future.
Infection prevention and control procedures were followed by staff and they had received training in donning and doffing of PPE. People confirmed staff always wore PPE and disposed of it correctly.
Safe staff recruitment processes were in place. Staff followed an induction programme, which included shadowing experienced staff. Staff training was up to date and the registered manager was in the process of accessing further specialist training.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People appreciated receiving care from the same staff group, who visited at the planned time and had not missed a call. If staff were going to be late, people were informed. People told us staff were kind, friendly, treated them with dignity and promoted their independence.
Care and support plans provided guidance for staff on how to support people with their care.
People knew how to raise a concern and were confident it would be dealt with appropriately.
Quality assurance audits were undertaken by the registered manager which provided oversight of the service.
The registered manager was passionate when speaking about the service, people they provided care for, and acknowledged the importance of valuing staff. Staff told us the registered manager was approachable and they were confident in their management skills.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on June 2017 and this is the first inspection.
Why we inspected
This was a planned inspection as a new service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.