- Dentist
The Cathedral Close Dental Practice
Report from 13 August 2024 assessment
Contents
Judgements
Our view of the service
We carried out this announced on-site assessment on 22 January 2025. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Salisbury and provides private dental care and treatment for adults and children. There was step-free access to the practice (via a portable ramp) and car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 2 treatment rooms. During the assessment we spoke with a dentist, hygiene therapist, 2 dental nurses and the practice manager.
People's experience of this service
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 24 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Staff at the practice were very friendly and everyone made me feel very comfortable. My cavity was fixed very quickly and competently. I would highly recommend.” “Excellent and professional service at all levels from the receptionist to the dentist. Both had a kind and caring attitude. Everything was clearly explained, and every step was carefully done.” “The dental check-up is always thorough and there is plenty of time given to discuss any issues I might have and at no point do I feel rushed.” “The hygienist always carries out a thorough yet gentle clean and is sensitive to my phobias. I have also been given good oral hygiene advice.”