We carried out a review of the data available to us about Willows Home Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Willows Home Care Ltd, you can give feedback on this service.
Willows Home Care Ltd is a domiciliary care agency, based in Preston. It provides personal care to people in their own homes in Preston and the surrounding area.
Not everyone who used the service received personal care. The Care Quality Commission (CQC), only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 11 people were receiving personal care.
People’s experience of using this service and what we found
People received compassionate care from committed and caring staff. The registered manager used a system to match people they supported with staff which helped ensure compatibility and consistency. People achieved good outcomes as a result of the care they received.
People were supported to pursue their aspirations and to achieve a quality of life that met their expectations. Staff supported people in person-centred ways to identify their goals and wishes.
People's relatives told us their loved ones felt safe as a result of the care they received from staff. Risks had been managed in a positive way to support people to maintain independence and control. Staff had a good understanding of people’s needs and wishes.
Some aspects of staff recruitment were not completely effective at ensuring staff members were always suitable to work with vulnerable people. Some safety checks had not been made. We have made a recommendation about this that can be seen in the 'safe' section of this report.
The registered manager and staff were kind, caring and respectful. People praised how kind and caring they were. People praised the approachability of the registered manager and staff and could not fault the service.
The provider had invested in the use of a digital care planning system with appropriate accessibility to people and their relatives. Relatives in particular said this provided reassurance and helped ensure their loved ones were safe and the care plan was followed.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. They had been consulted about their care and support needs. These needs were assessed before they started using the service. Care plans and risk assessments included detailed information and guidance for staff about how people’s needs should be met
The registered manager and staff supported people to have access to healthcare professionals and specialist support and the service worked with external specialists. Professional's views on the service were positive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 April 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.