Partners In Care Yorkshire

Updated 11 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector and one Expert by Experience conducted the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own home.

The service had a manager registered with CQC. The registered manager was also the provider, along with two other directors. This means they are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the provider a short period of notice of the inspection. This was because we needed to be sure there would be staff available at the office to assist with the inspection and make arrangements for us to telephone people who used the service.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority. We used all of this information to plan our inspection. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

We visited the location's office and spoke with the registered manager, office manager, a director and one care worker. We spoke with a further four care staff via telephone. An Expert by Experience spoke with five people who used the service and four relatives.

We looked at records related to people’s care and the management of the service. We viewed three people’s care plans, daily notes and medicine records. We reviewed four staff recruitment and induction files, training and supervision information, and a range of records used to monitor the quality and safety of the service.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We received feedback from four professionals who have contact with the service.

Updated 11 January 2022

About the service

Partners In Care Yorkshire is a domiciliary care service providing care and support to people with a range of support needs living in their own homes. There were 26 people being supported with personal care at the time of our inspection.

People’s experience of using this service and what we found

People received an extremely caring service from staff who were very motivated to deliver a highly compassionate, high-quality service. People were at the heart of the service, which was reflected by the management and resulted in positive outcomes. Care staff were very sensitive to people’s needs and treated them with the upmost dignity and respect. Staff built positive, trusting relationships with the people they cared for and were also very sensitive to the needs of the whole family. Positive partnerships had been developed with other professionals which resulted in seamless transitions for people.

People had a comprehensive person-centred care plan with information about their needs and preferences. Staff were extremely responsive to changes in people’s needs and adapted their support accordingly. People received support to access social and leisure opportunities and to pursue their hobbies. The provider had been proactive in matching people to staff with similar interests, which resulted in positive outcomes, including increased independence.

Staff provided compassionate end of life care. They built positive relationships with specialist services to access advice, practical support and keep up to date with best practice.

People, relatives, staff and professionals were all consistently complimentary of the registered manager and their commitment to running a quality service with people at its heart. Their values and work ethos, enabled staff to deliver an exceptionally caring and responsive service.

There were enough staff to provide a consistent, reliable service. People received care from staff who were well trained and knowledgeable. Staff assessed and mitigated risks to people’s safety and wellbeing. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff sought people’s consent and were very respectful of people’s choices and wishes.

For more details, please see the full report which is on the Care Quality Commission’s (CQC) website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 25 April 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the service requiring a first rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.