We carried out a review of the data available to us about Dove Valley Mews on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dove Valley Mews, you can give feedback on this service.
Dove Valley Mews is registered to provide accommodation and personal care for up to 6 people with a learning disability and associated complex needs. The location offers individual and shared accommodation across 3 areas, each of which has separate adapted facilities. At the time of the inspection there were 6 people using the service.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
This provider was able to demonstrate they were meeting the underpinning principles of Right support, right care, right culture.
Overall, people were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Support:
The provider had processes to safeguard people from the risk of abuse. Staff were knowledgeable about safeguarding and knew how to act on concerns. People and their relatives told us they felt safe. One relative commented, “Absolutely yes, the care is safe. Not needed at all to raise any concerns.”
There was a recruitment system to ensure appropriate staff were employed and there were enough staff to support people.
Risks associated with people's care had been identified and assessments were in place to minimise risks occurring. The provider adopted least restrictive practices underpinned by a positive behaviour approach.
The building was well maintained and adapted to meet the individual needs of people living there. However, the timescale for external contractors to address some issues was not always timely. We recommend the provider review their arrangements and contingency plans for works that require more immediate attention.
Right Care:
People received care and support from staff who knew them well and understood their needs and considered their preferences. Staff interacted positively with people and had a caring and respectful approach.
Staff worked in partnership with health professionals to ensure people received the right care and support. One professional commented, “We have regular meetings as professionals and with families/carer’s, they attend our meetings, provide updates and take our advice and recommendations on board.”
Staff understood people’s individual ways of communicating and information was provided in a variety of formats to enable people to be involved in making decisions about their care and support.
Right Culture
The registered manager was keen to continually improve and develop the service. Effective audits and regular monitoring of the quality of support delivered was evidenced at all levels.
Staff told us should they have any concerns about poor practice they would feel confident to raise them and their concerns be acted upon. A staff member told us, “The management team are so approachable. We have a proper team that works well together.” Relatives spoke positively of the staff team and registered manager. One commented, “Absolutely yes, I can talk to the manager/staff about my relative’s care.”
Staff supported people to explore and embrace their identity and provided care that was sensitive to equality and diversity.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with CQC on 06 September 2019. We inspected the service in July 2020 and looked at the key questions safe and well-led but we did not award a rating at this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Recommendations
We have made a recommendation about the completion of repairs.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
Dove Valley Mews is a residential care home providing accommodation and personal care across three adapted buildings to six people. Each building has separate adapted facilities.
The service is registered to provide support to up to six people living with a learning disability and associated complex needs. There were five people using the service at the time of our inspection.
The service has been designed/developed taking into account best practice guidance and the principles and values underpinning Registering the Right Support. Each person’s living area was based on the individuals needs and was designed in line with the persons-centred care and support plan. Where people needed bespoke adaptations such as walls to be padded to protect them from self-harm this was done in a way which maintained a homely feel.
People’s experience of using this service and what we found
People told us they felt safe. Medicines were managed safely. Staff were recruited safely, and there were enough staff to take care of people. Support plans and risk assessments detailed what care and support people needed to reduce risk to them.
People spoke highly of the management team, commenting they were approachable and supportive. The registered manager understood the regulatory requirements. People told us they thought the service was well-led.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on September 2019 and this was the first inspection.
Why we inspected
This was a planned inspection in line with our inspection programme. We have made changes to the way we work due to Covid-19. This is to avoid putting pressure on services that are caring for people. We completed a focussed inspection. During this inspection we looked at two key areas safe and well-led. We do not look at all the five key questions during a focussed inspection. Therefore, the service was not given an overall rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.