CGL Cambridgeshire

Change Grow Live Cambridgeshire Alcohol and Drug Behavioural Change Service is part of a national Change Grow Live provider who provide a not-for-profit drug and alcohol treatment service. The Cambridgeshire services are across three bases in Cambridge, Huntingdon and Wisbech. Satellite sites in Ely, St Neots, St Ives, Ramsey, March, Chatteris and Whittlesey ensure accessibility for clients. The service is open access to anyone with a drug or alcohol issue over the age of 18 years.

We rated this service as good because:

• The premises where clients were seen were well-maintained and clean.
• Staff assessed and managed risk well.
• The service used systems and processes to safely prescribe, administer, record and store medicines.
• Staff regularly reviewed the effects of medicines on each client's mental and physical health.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment.
• The service provided a range of treatments suitable to meet the needs of the clients and in line with national guidance and best practice.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured that these staff received training and regular appraisal. Staff worked well together as a multidisciplinary team.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access, and clients were seen in a timely manner.

However:

• Governance structures were not embedded across all three hubs in order to ensure all staff had access to essential information.
• Managers did not ensure that staff received regular supervision.
• Managers did not ensure that staff induction records were signed off once completed.
• The service had a high number of vacancies.