About the service Southwell Court is a residential care home providing accommodation and personal care to 12 people aged 65 and over at the time of the inspection. The service can support up to 40 people. The home is built on two floors and has four units each with its own en-suite bedrooms and shared lounge/dining room and bathing facilities.
People’s experience of using this service and what we found
People living at Southwell Court were provided with good, personalised care by staff who were kind, compassionate, easy to talk to and reliable. People were happy at the home and felt safe. One person said, “I think it’s perfect. The care you get, and they understand you. I’ve no complaints whatsoever.” People’s relatives were very satisfied with the service provided to their family members. One relative said, “It’s excellent care, I don’t have any worries, it’s spotlessly clean and her needs are well met.”
People were encouraged to live the life they wanted to live and to remain as independent as they wanted to be. Staff understood how to support people’s privacy and dignity and provide the care each person wanted. Any concerns were listened to and addressed, and people’s wishes were considered as they approached the end of their life.
Staff were happy working at Southwell Court. They had undertaken training and were motivated, skilled and had the knowledge to provide the care and support people needed. They knew about keeping people as safe as possible and followed care plans and risk assessment guidelines to ensure no-one was put at risk. Staff supported people to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We were assured that staff followed infection prevention and control procedures to protect people from infection. Medicines were managed safely, and safety measures and checks were in place relating to the building and equipment.
The service was well-led by a manager who was always available when people, relatives and staff needed someone to talk to. The provider’s values were put into practice by the staff and governance systems ensured the service provided was of high quality. People, their relatives and staff were involved in improving the way the service was run and their voices were heard.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 8 May 2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had been open for 22 months and had not been inspected.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.