Archived: Friary Court

Friary Court is a domiciliary care service and extra care housing service. Staff provided personal care to 26 people living at the extra care housing scheme, Friary Court which has 40 flats.

Not everyone who lived at Friary Court received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives were generally happy with the service provided by the staff. One relative said, “I’ve found it to be safe and really caring, I’ve not got any complaints about the place.” There were enough staff on duty, with sufficient training and experience, to meet people’s care needs. Staff knew how to report any concerns so that people were kept safe and assessments of potential risks to people ensured staff had guidance to minimise the risks. People were given their medicines safely and staff followed infection prevention and control procedures.

Staff were satisfied their training equipped them to care and support people well and they felt supported by the management team. Staff supported people who needed assistance with their meals and worked with healthcare professionals to promote people’s well-being. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests.

Staff treated people with respect and upheld their privacy and dignity. People described staff as kind and caring and relatives were satisfied their family members were in safe hands. Staff knew people well and encouraged people to be as independent as possible.

Care plans included information for staff on how to provide the care people needed, in the way they wanted it. Information was provided in accessible formats if required. Staff supported people to join in small group activities or spent time with people individually to support their well-being. People knew who to contact if they had any concerns.

There was a registered manager in post who divided their time between this and three other extra care housing schemes. They understood their regulatory responsibilities, informing people if things had gone wrong and telling CQC about specific events. Audits were carried out to ensure the service was of high quality and the provider engaged people, their relatives and staff in giving their views about how the service could improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 July 2019 and this is the first ratings inspection. The last rating for the service under the previous provider was good, published on 22 July 2017.

Why we inspected

This is the first inspection since the new provider registered with the CQC on 1 July 2019.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.