We carried out a review of the data available to us about Springvale Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Springvale Supported Living, you can give feedback on this service.
Springvale Supported Living is a supported living service providing support and personal care for people with a learning disability, autism and communication needs in one house with shared communal areas. At the time of our inspection there were six people using the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People who used the service and their relatives told us they felt safe around staff and that staff had the skills and experience to support them appropriately. The management of risks was robust and ensured people were able to live independent lives. There were sufficient staff deployed to meet people’s needs and support provided was in line with assessed one-to-one hours.
We were assured the service were following safe infection prevention and control procedures to keep people safe.
People who used the service and their relatives told us staff were kind, caring and respectful towards them. People's care plans and the support from the registered manager provided staff with the information required to support people effectively.
The provider had undertaken regular audits to look at lessons that could be learnt and embedded in the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support: Model of care and setting maximises people’s choice, control and Independence
¿ People had individual goals and objectives which they were supported by staff to work towards. Staff placed particular focus on ensuring people were able to live as independently as possible and supported people to do so. People were encouraged to have control in their daily lives and staff used a range of communication methods to ensure people were able to express their views.
Right care: Care is person-centred and promotes people’s dignity, privacy and human rights
¿ People who used the service and their relatives told us they felt the service supported people in a kind and caring way. The service was situated in a residential area and there were no outward signs to differentiate it from other houses in the street. Local shops and amenities were within walking distance of the service. The kitchen was accessible to everyone and people were encouraged to do their own meal preparations with support from staff. Staff knew people exceptionally well and ensured that people were able to be supported with their care needs.
Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives
¿ The culture of the service was open and empowered individuals to express their views and be in control of their lives. The management team at Springvale was praised by relatives for their way of running the service and ensuring people’s views were at the centre of the support provided. Relatives spoke highly of staff and the leadership structure in the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 9 May 2019 and this is the first inspection. The last rating for the service under the previous provider was good, published on 4 October 2016.
Why we inspected
This was a planned inspection based on when the service first registered with us.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.