A single inspector carried out this inspection. The focus of the inspection was to answer the five key questions; is the service safe, effective, caring, responsive and well-led?Below is a summary of what we found. The summary describes what people using the service, their relatives and the staff told us, what we observed and the records we looked at.
If you want to see the evidence that supports our summary please read the full report.
This is a summary of what we found.
Is the service safe?
The people who lived in the home told us they were pleased with the care provided. They felt that their views were respected and listened to.
We saw that staff had received specialist training in the handling of difficult behaviours. This was to protect people's physical wellbeing as well as their human rights and dignity.
CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. While nobody was currently subject to a DoLS proper policies and procedures were in place. Relevant staff have been trained to understand when an application should be made and how to submit one.
Is the service effective?
People told us that they were happy with the support they received. They told us that the registered manager and the staff had asked them what their needs and wishes were and how they would like them met. One person said, 'We talk about what I want'.
Personal records confirmed people's needs and preferences had been recorded and support had been provided in accordance with their wishes.
People told us they were happy to discuss their support with staff. They said that staff obtained help for them if they were unwell. This meant people were helped to keep in good health, have access to health care services and received ongoing support.
Is the service caring?
People we talked with told us their wishes were respected and they were able to live their lives as they wished. Staff took the time to find out about people's background. Staff knew people's needs well and how they needed to be supported. This meant that staff cared about the person as an individual and were concerned about their well-being.
Is the service responsive?
People had been assessed before they moved into the home so that arrangements could be made to meet their needs.
People told us they talked with the registered manager and the staff about what was important to them. They talked about the activities they took part in and their meals. They told us that their support plans had been changed as a result.
Is the service well led?
The registered manager and the staff demonstrated values that promoted involvement, openness, dignity, respect and independence. We talked with staff who showed they understood those values as they discussed their role and responsibilities in their work. This meant the service promoted an open culture that was centred on the individual and empowered them to take control of their life as much as they were able.