Bright Care Cranleigh

Updated 9 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed all of the information we held about the service internally. This included notifications submitted to us relating to accidents, incidents or safeguarding concerns.

We used all of this information to plan our inspection.

During the inspection

We spoke with one person who used the service and two relatives about their experience of the care provided. We spoke with five members of staff including the registered manager, deputy manager and care workers.

We reviewed a range of records. This included three people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 9 June 2021

About the service

Bright Care Cranleigh is a service providing care to people in their own homes. Not everyone who used the service received the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection, the agency was caring for nine people, of which, seven received personal care.

People’s experience of using this service and what we found

Without exception, people told us they were extremely happy with the care they received from the agency. They told us staff were kind, caring, attentive and treated them with respect and dignity. Staff knew people well and care records contained sufficient information to help ensure staff provided appropriate, responsive care.

People told us they felt safe with staff and staff were able to evidence they would know how and when to report a concern or safeguarding worry. Risks to people had been identified and as such, this helped staff keep people safe and free from harm.

People received the medicines they required and people told us staff were very particular about wearing appropriate PPE during the pandemic.

People’s needs had been assessed and help with food and hydration, or attending healthcare appointments was provided by staff. Staff also supported people socially to help ensure they did not feel isolated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received appropriate training and felt supported and part of a team. They were recruited robustly and shared important information with each other when needed. Office staff were communicative with people and relatives and people were asked for their feedback on the service they received.

There was good management oversight of the service, through a strong management team and robust auditing and governance processes.

Rating at last inspection

This service was registered with us on 10 October 2018 and this is the first inspection.

Why we inspected

We carried out this fully comprehensive inspection as this service has not been rated since their registration with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.