We carried out a review of the data available to us about Fuchsia Homecare Norwich on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Fuchsia Homecare Norwich, you can give feedback on this service.
Fuchsia Homecare Norwich is a domiciliary care service providing care and support to people living in their own homes. The service provides support to younger and older adults some of whom may be living with dementia, a physical disability or a sensory impairment. At the time of our inspection there were 18 people using the service.
Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us the service provided a consistently good quality service that met their individual needs that resulted in positive outcomes for them. They told us the staff who supported them were kind, caring and compassionate and that they felt respected and listened to. People saw the same dedicated staff group meaning they had continuity of care and were able to develop trusting and meaningful relationships with the staff that supported them. People spoke of staff who provided support in a cheerful, respectful manner that included humour but also professionalism.
The registered manager demonstrated a good knowledge of regulations and understood their role and responsibilities well. They nurtured a culture that was positive, reflective, kind and supportive that benefitted those people that used the service. Staff had been robustly recruited and were well supported to achieve their potential and ensure their skills and abilities were improved and regularly assessed. They were encouraged to participate in the improvement of the service as were those people who used the service, and their relatives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Person-centred care that maintained people’s dignity, offered choice and encouraged independence was delivered.
An effective system of governance processes had ensured people received a consistently good quality service. These included auditing different aspects of the service, seeking regular feedback from people, using reflective practice to analyse incidents and ensuring staff felt supported and able to perform their roles.
All the people we spoke with told us they would recommend the service, that it consistently performed well and that there was little they felt needed improving. They cited compassionate and respectful staff as a strength and told us how positive the support made them feel; one person described the care as, ‘amazing’.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 June 2019 and this is the first performance review and assessment.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.