Background to this inspection
Updated
21 March 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to 10 people living in their own houses and flats. The service office is located within a day centre also run by the provider; many people who use the domiciliary care service also attend the day centre.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was initially unannounced and we visited the office on two occasions, however the provider was not available at that time so we arranged with them a suitable time to return.
What we did before the inspection
We reviewed the information we held about the service such as notifications of events the provider must tell us about, local authority feedback and any feedback we had received from people who use the service or their relatives.
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We spoke with the registered manager, service administrator and two care workers. We looked at three people’s care and support records, and two staff personnel records. We looked at training and supervision records, and other records relating to the management of the service including records of audits and checks. We returned to the service to speak with four people who use the service, one person’s relative and one care worker.
Updated
21 March 2020
About the service
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. There were 10 people using the service when we inspected.
People’s experience of using this service
People received a service that met their specific needs safely. People and their relatives told us they were very happy with the support they received, in particular that the service provided staff who spoke their language so they could communicate comfortably.
People were safeguarded from the risk of abuse. Risks relating to people’s support were well-managed through the use of thorough risk assessments with appropriate guidance for staff. There were enough staff to meet people's needs safely and in a timely manner.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs were assessed when they started using the service. Staff were trained and supported through regular supervision and appraisal. Staff facilitated access to healthcare services and ensured people had adequate food and drink in line with their preferences.
Staff supported people to maintain their independence and provided support with dignity and respect in mind. Staff were aware of people’s specific individual needs.
Sunrise Day Care Services Ltd provided personalised, person-centred support and had improved their care planning framework since the last inspection.
People told us they felt respected by care staff and the management team, and staff told us they felt listened to by managers who had worked hard to improve the quality assurance systems in the service since our last inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was requires improvement (published 24 May 2019).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.