John Masefield House - Care Home with Nursing Physical Disabilities

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People and relatives told us staff were caring. Staff did all they could to promote people’s independence and we saw examples of this. People received personalised care, tailored to their individual needs and preferences, and staff supported people and their relatives to be involved with decisions relating to their care. People's privacy and dignity was upheld through the approaches taken by staff as well as in relation to the care environment, as people each had access to their own bedrooms with ensuite bathroom facilities.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were positive about the caring attitude of the staff. They said, “It’s all very nice here, lovely place to live. Carers are very nice” and “The staff here are lovely, really take good care of us.” Relatives were equally positive about the care their loved ones received and told us staff were caring and compassionate.

Staff told us improvements in the home allowed them to provide compassionate care. They commented, “The team we have now are more reliable and trained enough to give the proper care for the residents and for the progress of the home” and “John Masefield is like a second home for me where I consider my colleagues and residents as family in a professional way.”

Healthcare professionals were equally positive about the care people received. Comments included, “The care provided at John Masefield House is good” and “Staff prioritise the well-being and satisfaction of the service users, ensuring that they are treated with dignity and respect. Clients have expressed to me on numerous occasions that they feel happy at John Masefield House.”

We observed staff talking to people in a polite and respectful manner. We heard staff and people indulging in appropriate light-hearted banter which created a very pleasant atmosphere. People's body language demonstrated that they were happy in the presence of staff and other residents.

People told us staff treated them as individuals and the care they received met their needs and preferences. They said, “They do treat me well, always ask if they can come in and they talk to me nicely as well” and “Staff do know what I like to do and how to talk to me.”

Staff told us improvements had been made which allowed them to know people well. Care plans had more information about people’s individual needs which enabled them to offer personalised care. Staff had more time to spend with people on individual basis and providing better care.

Throughout the assessment we saw staff knew people well and treated them as individuals. Staff had meaningful conversations with people and took their time to ensure people were happy.

The provider had made improvements to allow better provision of care. Care plans were more person centred and guided staff on how to support people as individuals. They also covered all needs taking account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us significant improvements had been made and they were supported to be more independent. Equipment was available and in working order to support people. People were positive about the support they received. They told us, “They do listen to me when I say I want to do this or that. Can have a bath or shower if I want one” and “Always give me a choice of whether they do care or not and ask me I want to go to bed. Can choose if I stay in my room or go to the activity room or the lounge. Never make you do something you don’t want to.”

Staff told us that they supported people with independence and offered choices. During the assessment, we observed staff giving people choices and encouraging them to do what they could. Staff took their time to navigate and guide people.

Staff knew how to support people to be independent. During the assessment we saw many good examples of people being supported to be independent and being offered choices of food and activities. For example, we observed one person one who lived with advanced dementia and another person who was in their room and had complex care needs and was non- verbal. We saw both received regular support from staff who knew them well and who were able to read their body languages and used that understanding to establish their needs. Both people were offered drinks on a regular basis and looked well cared for.

Improvements had been made and staffing levels allowed staff to support people without rushing. Care plans had significantly improved and guided staff to promote independency and offer more choices. This enabled people to have more control over how they received care.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Improvements had been made and staff told us they were listened to, and their views were taken into account. As a result, staff worked better as a team and this had a positive impact on their wellbeing. Staff told us the availability of enough staff and management team put less stress on them and they could focus on providing good care.

The provider had introduced wellbeing initiatives which enabled staff to interact off work. These included meals out and planned team building days.