Lyndhurst Lodge Residential Home Limited

Updated 11 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 11 February 2022 and was unannounced.

Updated 11 March 2022

Lyndhurst Lodge Residential Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Lyndhurst Lodge Residential Home is located in a residential area of Ashby-de-la-Zouch and is registered to provide accommodation and personal care for up to 19 older adults. At the time of our inspection, there were 19 people living at the service, some of whom were living with dementia.

At our last inspection in May 2016, the service was rated as Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff had a good understanding of how to protect people from the risk of abuse and safeguarding procedures to be followed. Risk assessments were in place to manage potential risks for people and staff were clear on the measures they needed to take.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out which helped ensure that suitable staff worked at the service. There were sufficient numbers of staff deployed to keep people safe and their needs were met in a timely manner.

Staff had the skills, knowledge and support they needed to meet people's needs. Staff demonstrated that they knew people well.

Staff received regular support and supervision. This helped them to reflect on their practices and identify areas of personal and professional development.

People were supported to have enough to eat and drink and people had access to healthcare to enable them to maintain their health and well being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were treated with kindness, dignity and respect. Staff spent time getting to know people and their specific needs and wishes.

People and, where appropriate, their relatives, were involved in care planning and were able to contribute to the way in which care was provided. Information in care plans supported staff to provide personalised care and was regularly reviewed to ensure it reflected people's current needs.

A process was in place which ensured people could raise any complaints or concerns. These were acted upon promptly and used to drive improvements in the service.

The provider had systems in place to monitor the quality of the service. People, relatives and staff were supported to share their views about the service and this feedback was used to develop the service to ensure people received good care.