We carried out a review of the data available to us about Supporting Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Supporting Care, you can give feedback on this service.
Supporting Care is a domiciliary care agency located in the London Borough of Barking and Dagenham. It is registered to provide personal care to people in their own homes. At the time of the inspection, six people were receiving support with personal care.
CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider had safeguarding and whistleblowing policies in place to help staff report incidents of abuse. There was a robust staff recruitment system for checking staff were safe to work with people. The provider ensured staff had the necessary skills and training to provide care to people in their own homes.
Risks assessments ensured potential risks to people were identified and guidance put in place so that staff knew how to keep people safe. There were procedures for reporting incidents and accidents to review and learn lessons. Staff followed infection control procedures and people were protected from the risk of infections such as COVID-19. Where needed, staff supported people with medicines, accessing health care and preparing meals.
Assessments of people’s needs were completed before they started using the service. Staff told us they were supported by the registered manager and received supervision to discuss their performance. People and relatives told us staff were respectful and caring and supported them to maintain their independence. Staff respected people's privacy and people's needs were met in relation to equality and diversity issues.
Care plans were person-centred, and people and relatives were involved in developing and reviewing them. Care plans also detailed people's preferences of support. People's communication needs were included in their care plans. Staff understood equality and diversity and ensured people's privacy and dignity was respected.
The provider had a complaints policy and used auditing systems to learn lessons and help continuously improve the quality of the service. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's consent was sought when care was provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 June 2019 and this is the first inspection.
Why we inspected
The inspection was prompted by a review of information we held about the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.