This service is rated as
Choose a rating
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at AO Medical Ltd, on 08 October 2021 as part of our inspection programme.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. AO Medical Ltd provides a range of cosmetic procedures, injections, and intravenous therapy treatments, some of which are outside the CQC scope of registration. Therefore, we did not inspect or report on the services outside of scope.
The service has a registered manager. (the provider). A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.
Our key findings were:
- The service provided care in a way that kept people safe and protected them from avoidable harm.
- People received care and treatment that met their expectations.
- The provider cared for people in a kind and respectful manner, involving them in their decisions about their care treatments.
- The provider organised and delivered care and treatments to meet peoples’ needs. People could access their care and treatment in a manner that met their needs.
- The provider had processes and systems in place to monitor quality and governance.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care