We carried out a review of the data available to us about North View on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about North View, you can give feedback on this service.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
Systems were in place to safeguard people from abuse. There were enough staff to meet people’s needs and the same staff supported people which ensured continuity of care. Risks to people were assessed and managed. Medicines were managed safely although some minor recording issues were noted; these were dealt with promptly. Systems were in place to reduce the risk of the spread of infection.
Staff had the skills and knowledge to deliver care effectively and they received good support from colleagues and the management team. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Healthy lifestyles were promoted and systems were in place to make sure people’s health needs were met. The management team said they were going to review the system for menu planning and meal monitoring to make sure they could show people were supported to maintain a balanced diet.
People had a positive experience living at North View and were comfortable in the company of staff who supported them. Staff knew people well and consistently interacted with people in a person-centred way. A high emphasis was placed on supporting people’s family, as well as the person themselves. Staff understood how to provide care which promoted people’s privacy, dignity and independence.
People were involved in the support planning process and encouraged to identify personal goals. Everyone engaged in person-centred activities which included accessing the local and wider community. Care records identified how care should be delivered although some recent guidance was generic and some information was duplicated. Plans were in place to review and streamline the support planning process. The service used innovative approaches which ensured people’s communication needs were met. Systems were in place to deal with formal complaints.
Feedback about the management team was consistently good. The registered manager was well supported by the unit manager.
Quality management systems were in place although some of the issues picked up during the inspection had not been identified by the provider. The management team was responsive and where appropriate took swift action to address shortfalls. They were keen to develop and improve their systems and provide people with quality care.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was good (published 17 February 2017). Since this rating was awarded the registered provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.