Rosehaven Residential Care Home

Updated 6 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Rosehaven Residential Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rosehaven Residential Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The first day of the inspection was unannounced, the second day was announced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with four people who used the service about their experience of the care provided, in addition we spoke with three relatives. We spoke with eight members of staff including director of the service, the registered manager, deputy manager, two care workers, the chef, housekeeping staff and the gardener. We looked at five people's care records, a sample of medicines and records, two staff personnel files and maintenance records. We also walked around the home to check it was a safe place to live.

Updated 6 July 2022

About the service

Rosehaven Residential Care Home is a residential care home providing personal care to 19 people at the time of the inspection. The service can support up to 24 people in one adapted building.

People’s experience of using this service and what we found

People were cared for in a safe, clean and homely environment by staff who were caring and knew people’s need and wishes. Medicines were managed safely. People told us they felt safe and they were supported by staff who helped them quickly if they needed this. Checks were completed to help ensure prospective staff were suitable to work with vulnerable people and staff had completed training to support their skills and knowledge. Risk assessments were carried out to help minimise the risk of avoidable harm and staff knew the help and support people needed.

People's nutritional needs were assessed and there was a menu available for people to choose meals from. People were supported to access expert medical advice if this was needed. Care records contained person centred information to guide staff on the care and support people had agreed to. We noted some care records would have benefitted from further information about people’s needs. We have made a recommendation about person centred record keeping.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff were caring and we saw staff were gentle and respectful when supporting people. Staff knew people's individual preferences and routines and respected these.

People were supported to maintain and develop relationships with people who were important to them. There was an events programme for people to take part in and people were supported to develop friendships and take part in activities of their choice.

People were consulted and asked their views on the service provided. People told us they were happy at the home and were confident any comments or complaints they made would be listened to. Staff told us they felt supported by the registered manager and management team and they were able to approach them if they needed support and guidance.

Checks and audits were carried out to identify what had gone well, or if improvements were required. Action was taken to improve the service if this was required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 27 June 2019 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.