Swanton Community Service Suffolk

Swanton Community Service Suffolk is a supported living service providing care for up to 8 adults, living with long term mental health conditions. Supported living is housing where people have individual tenancies and where support and/ or care services are provided to assist people to live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive a regulated activity of personal care. This is help with tasks related to personal hygiene and eating. At the time of the inspection 1 person received the regulated activity of personal care.

People’s experience of using this service and what we found

People were supported by kind and caring staff who respected their privacy and dignity. Risks to people had been assessed and were managed safely. Staff had a good knowledge of people’s individual needs including any risks with their health and wellbeing.

People were supported by a care team who were safely recruited, received relevant training, and knew how to protect them from potential harm.

Staff adhered to infection prevention and control procedures in line with legislative requirements and recognised best practice guidelines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Governance systems were in place to oversee the safety and quality of the service. There was an open culture of listening to people and positively learning from events so similar incidents were not repeated. The registered manager worked in partnership with other stakeholders to support continual development within the service and to raise awareness of the needs of people living with mental health conditions within the local community.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The service was registered with us on 24 December 2020 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.