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This was our first inspection of the service. We rated it as good because:

• The registered manager had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The registered manager assessed risks to patients, acted on them and kept good care records. They managed safety incidents well and learned lessons from them.
• The registered manager monitored the effectiveness of the service and made sure they were up to date with competencies. They supported clients to make decisions about their baby’s care and had access to good information. The service was available seven days a week.
• The registered manager treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their baby’s potential procedure. They provided emotional support to clients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• The registered manager ran services well using reliable information systems. They were focused on the needs of patients receiving care. The registered manager was clear about their roles and accountabilities. The service engaged well with patients and were committed to improving services.

However:

• The sharps bin was not dated.
• Patients had not been advised that their address would be shared with the providers partner for her personal safety while at their address. However, following the inspection the provider informed us they had updated their privacy policy to include information that they shared their location with a trusted adult for safety as a lone worker.