We carried out an announced inspection at Park View Surgery on 13 May 2021. Overall, the practice is rated as Requires improvement.
The ratings for each key question are
- Safe Requires improvement
- Effective - Good
- Caring Requires improvement
- Responsive – Requires improvement
- Well-led – Requires improvement
Following our previous inspection on 14 and 31 January 2020 the practice was rated Requires Improvement overall and for all key questions but Good for providing effective and caring services:
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Park View Surgery on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was a comprehensive inspection to follow up on:
- breaches of regulations identified in previous inspection
How we carried out the inspection/review
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.
This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.
This included:
- Conducting staff interviews using video conferencing
- Completing clinical searches on the practice’s patient records system and discussing findings with the provider
- Reviewing patient records to identify issues and clarify actions taken by the provider
- Requesting evidence from the provider
- A short site visit
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Requires improvement overall and Requires improvement for all population groups.
We found that:
- Patients received effective care and treatment that met their needs.
- The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
We found breaches of regulations and the areas where the provider must make improvements are:
- Ensure that care and treatment is provided in a safe way.
- Ensure effective systems and processes to ensure good governance are embedded and monitored.
Also, the provider should:
- Review the system that identifies patients who are also carers to help ensure that all patients on the practice list who are carers are offered relevant support if appropriate.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care