We carried out a review of the data available to us about Advance Healthcare (Broad Meadow) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Advance Healthcare (Broad Meadow), you can give feedback on this service.
Advance Healthcare (Broad Meadow) is domiciliary care service providing care and support to people in their own homes within an extra care housing scheme for people aged 50 years and over. At the time of the inspection 51 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People received the level of support they needed with their medicines from trained staff. Risks to people had been assessed and plans put in place to manage these. Accidents and incidents involving people were monitored and learned from. Staff understood how to identify and report any abuse concerns. Prospective staff underwent checks to ensure they were safe to work with people.
People’s needs and choices were assessed with them. Staff worked with other agencies, teams and professionals to ensure people’s needs were met. Staff received training and support to help them provide safe and effective care. People had support to prepare meals where they needed this. Staff respected people’s right to make their own decisions.
Staff treated people with respect and kindness and the provider sought people’s views on the care provided.
People received care and support that reflected their individual needs and knew how to complain about the service if needed.
The provider monitored the safety and quality of people’s care. They sought feedback from people, their relatives and staff on how the service could be improved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 15 August 2019 and this is the first inspection of this service.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.