We carried out a review of the data available to us about Families Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Families Care, you can give feedback on this service.
Families Care is a domiciliary care agency. The service provides personal care to people with dementia, older people, younger adults and people with physical disabilities. At the time of our inspection there were 24 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe. Policies were in place and staff knew how to keep people safe. There were enough safely recruited staff. People received medicines safely by trained staff. People were kept safe from the risk of infection by staff wearing suitable Personal Protective Equipment (PPE) and lessons were learned when things went wrong.
People had care plans which were reviewed regularly and adjusted in line with people’s needs. Staff received training. People were supported to have enough food and drink in line with their assessed needs. Staff worked closely with other organisations.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with dignity, respect and kindness. People were involved in their care and felt listened to by staff and the manager. Staff promoted people’s independence.
People’s care plans were electronic and personalised and detailed. Staff accessed these while in people’s homes and could record any changes immediately. Complaints were dealt with appropriately by the manager. People who were receiving end of life care were supported by staff who had completed specialised end of life training and they worked with family and health professionals to ensure people were comfortable at this time.
People and staff felt the manager was supportive and approachable and felt confident issues would be dealt with appropriately. There were systems in place to support the manager to identify issues and these would then be dealt with promptly. The service worked in partnership with health and social care organisations.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 August 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.