Background to this inspection
Updated
17 February 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
One inspector carried out the inspection.
Service and service type
This service provides care and support to people living in four ‘supported living’ settings so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave a short notice period of the inspection because we wanted to be sure people would be at home to speak with us.
What we did before inspection
We reviewed information we had received about the service since its registration, including notifications of significant incidents. We sought feedback from professionals who had worked with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We talked to three people who used the service and two relatives to hear their views about the care their family members received. We spoke with the registered manager, a senior support worker and two support workers. We checked two people’s care records, including their risk assessments and support plans, and the arrangements for managing medicines.
After the inspection
We reviewed information sent to us by the registered manager, including recruitment records for three staff, records of accidents and incidents and actions taken in response, audits, minutes of staff meetings and the results of satisfaction surveys completed by people who used the service.
Updated
17 February 2022
About the service
Rosedene and Your Ability Surrey is a supported living service which provides support to people in their own homes. The service comprises four supported living properties, two in Woking, one in Staines and one in Dorking, and outreach support.
The service supported 44 people at the time of our inspection, five of whom received support with personal care. CQC only inspects services where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
Right support:
People felt safe at the service and with the staff who supported them.
Staff focused on people’s strengths and supported people to enjoy fulfilling and meaningful lives.
People were encouraged to be as independent as possible. Staff supported people to identify and achieve their goals and aspirations.
People were involved in planning their care and had opportunities to give feedback about the service. The views of people’s families were sought and listened to.
Staff managed risks well to keep people safe while promoting their independence. Staff supported people to take their medicines safely and to access healthcare services when they needed them.
Right care:
People received kind and compassionate care. Staff protected and respected people’s privacy and dignity.
Staff understood their responsibilities in protecting people from abuse and were confident any concerns they raised would be acted upon. The provider’s recruitment procedures helped ensure only suitable staff were employed.
People had access to staff support when they needed it. This included allocated one-to-one support hours, which people could choose how they used.
People had opportunities to take part in activities they enjoyed and to pursue their interests. Staff worked flexibly to support people in the way they wished.
Right culture:
Staff valued people’s individuality, protected their rights and enabled them to lead confident, empowered lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff had held workshops to ensure people had access to important information in ways they understood.
The registered manager was skilled and experienced and led by example in their attitudes and behaviours. Staff felt valued for the work they did and were well-supported in their roles.
The provider’s governance arrangements were effective in keeping people safe and ensuring good quality care and support.
The registered manager and staff had established effective relationships with other professionals to ensure people received the care and treatment they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service at its previous address was Good, published on 14 March 2017.
Why we inspected
This was a planned inspection based on the date of the service’s registration at its current address.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.