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London Care (Olive House)

Overall: Good read more about inspection ratings

Olive House, 185 Townmead Road, London, SW6 2JY (020) 7610 6718

Provided and run by:
London Care Limited

Latest inspection summary

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Background to this inspection

Updated 30 April 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted singe household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because people are often out and we wanted to be sure there would be people at home to speak with us.

Inspection activity started on 31 January 2022 and ended on 10 March 2022. We visited the location’s office on 31 January and 16 February 2022.

What we did before the inspection

We reviewed the information we had received about the service. This included notifications about events at the service which the provider is required by legislation to inform us about, for example any safeguarding concerns. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with seven people who used the service and observed how staff supported and interacted with people during an activity session in the communal lounge. We spoke with four members of the care team, the deputy manager, the registered manager and the regional manager.

We looked at a range of records which included four people’s care and support plans, four medicine administration records and six staff files in relation to recruitment, supervision, training and appraisals. We also reviewed records relating to the management of the service, for example complaints and compliments, accident and incidents logs, quality audits, and policies and procedures.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We spoke with the relatives of three people who lived at Olive House and contacted three local health and social care professionals with knowledge about the service. We received comments from two professionals.

Overall inspection

Good

Updated 30 April 2022

About the service

Olive House is an extra care scheme providing personal care for up to 50 people. The provider was commissioned by the local authority to provide personal care for up to 40 people. The premises were purpose built and people lived in their own rented flats. At the time of our inspection there were 32 people using the service.

People’s experience of using this service and what we found

People received care and support from kind and thoughtful staff. One person said, “They go out of their way to help me.” People were treated in a respectful manner and their independence was encouraged.

People told us they felt safe living at the service and they felt confident about raising any concerns.

People received support to safely take their medicines where this formed part of their agreed care package.

People’s needs were assessed before they moved into the service and their needs were regularly reviewed.

People were able to access health care and were supported by staff to attend hospital and other medical appointments.

People were provided with opportunities to take part in fun activities which stimulated their physical and emotional wellbeing.

People told us the registered manager, the deputy and the staff team were approachable and keen to offer their support and assistance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People benefitted from a service which was managed in an open and committed way by the registered manager. Systems were in place to monitor and improve the quality of care and support people received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 September 2019 and this is the first inspection.

Why we inspected

We carried out this inspection following a routine review of information we held about the service. Our intelligence indicated there may be a higher level of risk at this service due to the length of time it had been registered and not been inspected.

Follow up

We will continue to monitor information we receive about the service, which will inform when we next inspect.