Updated 30 April 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted singe household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because people are often out and we wanted to be sure there would be people at home to speak with us.
Inspection activity started on 31 January 2022 and ended on 10 March 2022. We visited the location’s office on 31 January and 16 February 2022.
What we did before the inspection
We reviewed the information we had received about the service. This included notifications about events at the service which the provider is required by legislation to inform us about, for example any safeguarding concerns. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the inspection
We spoke with seven people who used the service and observed how staff supported and interacted with people during an activity session in the communal lounge. We spoke with four members of the care team, the deputy manager, the registered manager and the regional manager.
We looked at a range of records which included four people’s care and support plans, four medicine administration records and six staff files in relation to recruitment, supervision, training and appraisals. We also reviewed records relating to the management of the service, for example complaints and compliments, accident and incidents logs, quality audits, and policies and procedures.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We spoke with the relatives of three people who lived at Olive House and contacted three local health and social care professionals with knowledge about the service. We received comments from two professionals.