Archived: FitzRoy Supported Living Coventry

FitzRoy Supported Living - Coventry is a supported living service which is registered to provide personal care. The service is registered to provide support to adults with a learning disability. The service can support up to six people. At the time of the inspection they were supporting six people, all of whom were receiving personal care.

People’s experience of using this service and what we found

People using this service were safe, happy and relaxed. They told us they loved the staff and wouldn’t want anyone else to support them. A relative we spoke with described the staff as “excellent” and felt the support provided by Fitzroy was an improvement to support from the previous providers.

Staff understood how to keep people safe. Individual and environmental risk was identified, assessed and well-managed. There were enough staff to support people and staff knew people well. Staff wore appropriate personal protective equipment in line with government guidance when supporting people. Systems were in place to ensure medicines were administered safely and in line with the preferences of each individual.

Staff development was supported by a thorough induction, support from the management team and training relevant to the needs of the people they cared for. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. The model of care supported people to live an independent life with the right support. Staff promoted people’s rights to independence and choice. Staff ensured people were involved in developing their care plans which were individualised and personal to them.

Staff ensured the service was responsive to people’s needs. They developed care plans in partnership with the people they supported and their relatives to ensure they were in line with people’s preferences, religious and cultural beliefs and values. Staff respected people’s preferred method of communication and ensured aids were available to support this. The service had not received any recent complaints but had processes in place to investigate these if they needed to.

The registered manager had systems and processes in place to learn from incidents and events at the service. They had contingency plans which covered emergencies and management of the service due to Covid-19. People and staff were satisfied with the service provided. Staff felt well supported and spoke highly of the registered manager. There were processes in place to monitor the quality of care and the management team worked in an open and transparent way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 26/07/2019 and this is the first inspection.

Why we inspected. This was a planned inspection because the service had not been previously rated.