Cedar House Care Home

Updated 4 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Cedar House Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

The inspection was unannounced.

What we did before the inspection

We looked at the information we held about the service, which included the provider’s statement or purpose any notifications that the provider is required to send us by law. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changes, events or incidents that providers must tell us about.

We also reviewed the information the provider had sent to us in the provider information return. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with seven people using the service and one relative. We also spoke with the registered manager, deputy manager, administrator, a senior care worker, two care workers, the activities coordinator, the handyperson, one of the housekeepers, and a student/volunteer.

We looked at records relating to all aspects of the home including staffing, medicines, accidents and incidents, and quality assurance. We also looked at three people's care records.

Updated 4 December 2019

About the service

Cedar House Care Home is situated on the outskirts of the village of Rothley, Leicestershire. The home provides care and accommodation for up to 44 older people. On the day of our inspection there were 38 people living at the home.

People’s experience of using this service and what we found

People said the home provided good quality care. A person said, “Lovely, magic, a lovely, lovely place. [I am] well looked after. It’s the nicest place I could stay.” Another person told us, “I love it here, I don’t want to go anywhere else. I came on respite and found I didn’t want to leave.”

The home was well-staffed, and staff were responsive to people’s needs. A person said, “I’m just happy to be somewhere where I'm being looked after. You've only got to ask for something, like another pillow, and it’s up there [in my room] when I go up. They [the staff] listen.”

The home provided safe care. Staff knew how to protect people from harm. The home’s premises and equipment were clean and well-maintained. People said they had their medicines safely and at the right time.

Staff were well-trained and knowledgeable about the people they supported. They were caring and kind and enjoyed working at the home. A staff member said, “The home is warm and welcoming, all the residents are lovely, and there’s a great staff team.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People praised the home’s varied and extensive activity programme. A person said, “It’s very good, there’s always some kind of entertainment to keep you light hearted, Monday to Friday, morning and afternoon.” Visitors were welcomed at the home at any time.

The registered manager ensured people were well-cared for and had a say in how the home was run. The provider made ongoing improvements to the home to enhance the surroundings for the people who lived and worked there.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (based on an inspection on 8 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.