The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Good Oaks Home Care

Unit 5, Old Generator House, Bourne Valley Road, Poole, Dorset, BH12 1DZ (01202) 798282

Provided and run by:
Good Oaks Home Care Limited

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

14 February 2014

During a routine inspection

At the time of the inspection the director told us Good Oaks Home Care was providing a service for approximately 40 people, most of whom were supported with personal care. We spoke with two people using the service. One person told us 'It is exceptionally good. It is a marvellous set up. I can't speak too highly.' The other person said about the way the carers engaged with their relative 'It's excellent. They talk to him not over him. I couldn't manage without them.'

We spoke with a director, the manager, the care coordinator, the business development officer and three carers. One staff member told us 'I'm impressed with the support we're given and the communication.'

We looked at care plans for four people with varying support needs. We found that the planning and delivery of care promoted peoples' choices, dignity and independence, and was flexible to meet their needs.

People who used the service were protected because there were good systems in place to make sure staff were aware of the possibility of abuse and knew what action to take in the event of a suspicion or allegation.

There were effective systems in place to ensure people were safe because staff were subject to rigorous recruitment procedures and a thorough induction.

People benefited from safe care and support because the provider monitored the quality of service that people received.