Background to this inspection
Updated
15 December 2022
Dr Alexandra Chambers Medical & Aesthetic Practice provides private, elective non-surgical cosmetic treatments for patients aged 18 and over. The regulated activities of thread lifts; mole, wart and skin tag removal; and Botulinum Toxin (Botox) for the treatment of migraines and excessive sweating (hyperhidrosis), and consultations and follow-ups for cosmetic surgery, were provided from the Practice based at 21 Welbeck Street, Marylebone, London.
The clinic is open at the following times: Monday - Friday 10.00-18:00 and Saturday 10:00-13:00.
The regulated activities are carried out by Dr Alexandra Chambers who is a GMC Registered Doctor and is the Registered Manager for the service. The service employs a Nurse and an Administrator who is also trained to provide phlebotomy and Health Care Assistant services.
Further details of the service provided can be found at the website: - www.dralexchambers.co.uk
How we inspected this service
Before the inspection we gathered and reviewed information from the provider. We also reviewed information held by the CQC on our internal systems. We carried out a site visit and spoke with the provider.
We reviewed the provider’s governance policies and looked at 10 sets of healthcare records of patients using the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
15 December 2022
This service is rated as
Good
overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection of the Dr Alexandra Chambers Medical Aesthetic Practice (the service) on 29 November 2022, as part of our inspection programme. This was the first inspection of the service since the CQC introduced ratings for independent healthcare providers.
Dr Alexandra Chambers Medical Aesthetic Practice provide private surgical and non-surgical cosmetic treatments for patients aged 18 and over from 21 Welbeck Street, London, W1G 8EE.
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. The service is registered to provide the regulated activities of Treatment of Disease, Disorder and Injury; and Diagnostic and Screening procedures. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Dr Alexandra Chambers Medical Aesthetic Practice provides a range of cosmetic interventions, for example gynecomastia surgery, liposuction and hair loss treatments which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.
The service has a Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- The provider treated patients with kindness and respect and involved them in decisions about their care.
- Patients could access care and treatment in a timely way.
- The way the service was managed promoted the delivery of high-quality, person-centre care.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services